Because your trust is the foundation we build on
Runeblade Haven Architecture
Look, we get it - nobody really enjoys reading privacy policies. But here's the thing: we're architects who believe in transparency, whether that's about how we design your space or how we handle your info. So we've tried to keep this straightforward and honest, without all the usual legal jargon that makes your eyes glaze over.
When you reach out to us or visit our site, we might collect stuff like your name, email, phone number, and address. If you're working with us on a project, we'll obviously need more detailed info - project specs, site details, that sort of thing. We also collect some basic web analytics (like which pages you visit) because, honestly, it helps us understand what folks are interested in.
We're not in the business of hoarding data for no reason. We collect what we need to serve you better and design spaces that actually work for your life.
Pretty straightforward here. We use your info to communicate with you about projects, send you proposals, answer your questions, and keep you updated on work we're doing together. Sometimes we might share project updates or news about sustainable design practices if you've opted in for that.
We'll never sell your information to third parties. That's just not how we roll. Your details stay with us unless we need to share them with contractors, engineers, or other professionals working on your project - and even then, only what's necessary to get the job done right.
Our website uses cookies - those little text files that remember you when you visit. They help us understand how people use our site and make things work better. You can disable cookies in your browser if you want, though some parts of the site might not function as smoothly.
We use Google Analytics to see which pages get the most attention and where our visitors come from. It's all anonymous data that helps us improve the experience. Nothing creepy, we promise.
We take security seriously - kind of like how we take structural integrity seriously in our designs. Your information is stored on secure servers, and we use industry-standard encryption for sensitive data. Our team's trained on data protection, and we limit access to your info on a need-to-know basis.
That said, no system's 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know right away and tell you what we're doing about it.
This is your data, not ours. You've got the right to see what we have on file, ask us to correct anything that's wrong, or request that we delete your information (unless we're legally required to keep it). You can also tell us to stop contacting you - no hard feelings.
Just shoot us an email at info@runebladehaven.info and we'll handle your request. We aim to respond within a couple weeks, sometimes sooner depending on what you need.
We work with some external services to keep things running - email providers, cloud storage, that kind of thing. These folks have their own privacy policies, and we make sure they meet our standards before we work with them. We're talking about reputable companies here, not some sketchy operations.
Our website might link to other sites occasionally - maybe a supplier's page or a sustainability certification org. Once you click through, you're on their turf and their privacy policies apply.
Our services aren't aimed at anyone under 18. We don't knowingly collect info from kids. If you're a parent and think we've somehow got data on your child, let us know immediately and we'll delete it.
We might update this policy from time to time as our business evolves or regulations change. When we do, we'll update the date at the top and post the new version here. For major changes, we'll probably send out an email heads-up to folks we're working with.
Check back occasionally if you're curious about updates - though we'll try not to change things too often because, let's face it, nobody wants to keep re-reading privacy policies.
We're based in Vancouver, BC, so we follow Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act). If you're outside Canada, be aware that your info might be processed here, but we'll still treat it with the same level of care and respect.
If something in here doesn't make sense, or if you've got concerns about how we're handling your information, don't hesitate to reach out. We'd rather have a conversation and clear things up than have you wondering what's going on.
You can contact us at:
Runeblade Haven Architecture
1247 Granville Street, Suite 402
Vancouver, BC V6Z 1M5
Phone: (604) 785-2941
Email: info@runebladehaven.info
We usually respond within 24-48 hours on business days. If it's about something urgent, mention that in your subject line and we'll prioritize it.
Thanks for taking the time to read through this. We know it's not the most exciting read, but your privacy matters to us - just like every detail in the spaces we design.